Shipping Policy
We strive to ensure that your orders are delivered promptly and efficiently. The shipping costs are as follows:
- Delivery to Germany: 3.99€
- Delivery to Austria: 6.99€
- Delivery to Switzerland: 6.99€
- Delivery within the EU for all other countries: 8,99€
Please note that these rates apply exclusively to the aforementioned countries. Orders shipped to other countries may incur different shipping fees, which will be communicated at the time of purchase.
Delivery times by region:
Germany: 3 - 5 shipping days
Austria/Switzerland: 4 - 7 shipping days
All other EU countries: 5 - 12 shipping days
1. Shipping takes place with DHL
2. Unless otherwise agreed, the goods ordered by the customer or the contractual partner shall be delivered by dispatch. In principle, the delivery address indicated by the customer or contractual partner is decisive for the shipment.
3. In the event of an unsuccessful delivery attempt by the company commissioned with the delivery, as it was not possible to deliver the ordered goods to the contractual partner, the contractual partner shall bear the costs. If the contractual partner is not the reason for the unsuccessful delivery, this shall not apply.
4. An order that has not been delivered and collected will also be refunded. There is no guarantee that the item will still be available afterwards.
5. if you have any questions or suggestions about your delivery, please contact the support portal
Return Policy
To request a return, contact us via email with reason of your return at:
info@scarvent.com
We value customer satisfaction and offer a return policy that allows for returns within 14 days after receipt of the delivery. However, please be aware of the following conditions:
- Returns will only be accepted if the items are in their original condition and original packaging.
- Items that have been washed are not eligible for return.
Additionally, it is important to note that return shipping costs from countries outside of Germany and Austria are not covered by Scarvent. Customers are responsible for any return shipping fees incurred from these locations.
Simply enclose the document with your return and send it to the following address through a shipping service of your choice:
SCARVENT, Holländerstrasse 9 , 06667 Weissenfels
Special Cases:
Terms and Conditions
These Terms and Conditions govern the sale of products by Scarvent. By placing an order, you agree to be bound by these terms.
Scarvent located at: Hollaenderstrasse 9, 06667, Weissenfels, Germany
1. **Scope of Application**: These Terms and Conditions apply to all contracts concluded between Scarvent and the customer for the purchase of goods through our online platform. Any deviations from these terms must be agreed upon in writing.
2. **Contract Conclusion**: The presentation of products on our website does not constitute a legally binding offer but rather an invitation to place an order. By submitting an order, the customer makes a binding offer to purchase the selected goods. Scarvent reserves the right to accept or reject this offer.
3. **Prices and Payment**: All prices listed on the website are inclusive of the applicable statutory value-added tax (VAT). Payment can be made via the methods specified during the checkout process. The customer is obligated to pay the total amount due upon order confirmation.
4. **Liability**: Scarvent is liable for damages only in cases of intent or gross negligence. In cases of slight negligence, Scarvent is liable only for breaches of essential contractual obligations. Liability for indirect or consequential damages is excluded.
5. **Data Protection**: Scarvent is committed to protecting the privacy of its customers. Personal data will be collected, processed, and used in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.
6. **Governing Law**: These Terms and Conditions are governed by German law. The place of jurisdiction for any disputes arising from the contractual relationship is the registered office of Scarvent.
7. **Amendments**: Scarvent reserves the right to amend these Terms and Conditions at any time. The version applicable at the time of the order will apply to the contractual relationship.
By placing an order with Scarvent, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Privacy Policy
At Scarvent, located at Hollaenderstrasse 9, 06667, Weissenfels, Germany, we are committed to protecting the privacy and personal data of our customers in accordance with the General Data Protection Regulation (GDPR), known in German as the Datenschutz-Grundverordnung (DSGVO). This document outlines our practices regarding the collection, use, and protection of personal information.
Under the GDPR, personal data is defined as any information relating to an identified or identifiable natural person. This includes, but is not limited to, names, addresses, email addresses, and payment information. Scarvent adheres to the principles of data protection, ensuring that personal data is processed lawfully, transparently, and for specific purposes.
We collect personal data when customers engage with our services, such as when they create an account, place an order, or subscribe to our newsletter. The data collected is limited to what is necessary for the purposes of processing orders and providing customer support. For instance, when a customer makes a purchase, we collect their name, shipping address, email address, and payment information. This data is essential for fulfilling orders and communicating with customers regarding their purchases.
Scarvent ensures that personal data is processed securely. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. This includes encryption of sensitive data and regular security assessments to identify and mitigate potential vulnerabilities.
Customers have specific rights under the GDPR, including the right to access their personal data, the right to rectify inaccurate data, the right to erasure (the "right to be forgotten"), and the right to data portability. Scarvent is committed to facilitating these rights and will respond to requests in a timely manner, typically within one month of receipt.
We do not share personal data with third parties without explicit consent, except where required by law or necessary to fulfill an order (for example, sharing shipping information with delivery services). In such cases, we ensure that third parties comply with data protection regulations and handle personal data with the same level of care as Scarvent.
In compliance with the GDPR, Scarvent maintains a record of processing activities, detailing the purposes of data processing, categories of data processed, and retention periods. Personal data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Customers are encouraged to review our privacy policy periodically, as it may be updated to reflect changes in our practices or legal requirements. Any significant changes will be communicated through appropriate channels. For any inquiries regarding our privacy policy or data protection practices, customers can contact us directly at our address or through our official communication channels.